Return & Refund policy – sasolutionsera.com

Effective Date: [06/05/2026]

At SA SOLUTIONS ERA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot be returned:

Used, damaged, or altered products (unless received damaged).
Clearance, final sale, or promotional items.
Gift cards (if applicable).
Personalized or custom-made products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review the claim and provide a suitable resolution.

Return Process

To initiate a return, contact our support team:

Email: support@sasolutionsera.com
Phone: +1 (770) 600-8638

Please do not return products without receiving return instructions from our support team.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing time is typically 5–10 business days, depending on your payment provider.

Order Cancellation

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined above.