Returns

You haveย 30 daysย from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order number or receipt).
  • The item must not be marked as final sale or non-returnable.

To start a return, please contact us at:

๐Ÿ“งย support@sasolutionsera.com
๐Ÿ“žย (302)-556-0448

Our support team will provide return instructions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products (if applicable)
  • Clearance or final sale items
  • Personalized or custom-made products
  • Items damaged due to misuse or improper handling

Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service.
  • Shipping costs are non-refundable unless the return is due to our error.

Return Address:

SA Solutions Era
8 The Green, Suite A
Dover, DE 19901
United States.

Refunds

Once we receive and inspect your returned item:

  • We will notify you via email.
  • If approved, your refund will be processed to your original payment method.
  • Refunds typically appear withinย 5โ€“10 business days, depending on your bank or payment provider.

If you do not receive your refund after 10 business days, please contact your bank first, then contact us atย support@sasolutionsera.com.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us atย support@sasolutionsera.com.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us withinย 48 hoursย of delivery.
  • Include photos of the item and packaging.
  • We will arrange a replacement or full refund at no additional cost.

Order Cancellations

Orders may be canceled withinย 12 hoursย of placing the order.
After this time, the order may already be processed and shipped.

To request cancellation, emailย support@sasolutionsera.comย immediately.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank.
  4. If still unresolved, contact us atย support@sasolutionsera.com

Contact Information

SA Solutions Era
8 The Green, Suite A
Dover, DE 19901
United States
Phone: (302)-556-0448
Email:ย support@sasolutionsera.com